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As a vastly experienced senior executive, Kelly's qualifications translate directly to a senior executive role with any company driving transformational change, rapid digital adoption strategies, reimagining the customer experience, seeking organic or M&A growth, expanding geographically, and/or improving employee engagement.


Kelly is particularly interested in these industries:

  • B2B and B2C

  • FinTech

  • Hospitality/leisure 

  • Health care 

  • Education

  • Professional services

  • Private Equity

  • Life Sciences/pharmaceutical

  • Energy

  • Technology services

  • Public sector 

  • Real estate/workplace services 


  • Proven commercial, finance, P&L and strategic prowess

  • Record winning/retention of multimillion-dollar business

  • Rapid digital transformation strategies and plans 

  • Outstanding customer/partner/ government relations

  • Accomplished communicator and spokesperson

GLOBAL LEADERSHIP. Have held global P&L responsibility while living in Asia, the United Kingdom, Europe and the United States. Three decades of C-suite leadership including significant engagement with advisors and Boards, and strategic planning and execution. Adept at guiding teams through change to drive action and results in line with mission, values and culture.


COMMERCIAL PROWESS & GROWTH. Three decades of commercial leadership and growth at scale, most recently managing a $25 billion P&L as organization’s first ever Chief Customer Officer, shifting culture to data-driven decision making and customer centricity. Led entry into new market verticals worldwide, growing revenue and EBITDA while operating more effectively.


OPERATIONAL EXCELLENCE. Ability to reimagine operating structures and delivery models to better meet customer needs and improve service delivery.


M&A, INTEGRATION & SYNERGIES. Executive leader responsible for due diligence, planning, multiple integrations, synergy achievement, revenue growth and creation of unified, high-performing teams while managing billions of dollars in contracts, maintaining 99+% client retention and market leadership. 


CUSTOMER ENGAGEMENT & RELATIONSHIPS. Ability to build relationships and achieve mutually beneficial outcomes, serving as company face to customers, partners, and governmental organizations. Widely recognized as a dynamic, charismatic leader who develops high-performing teams.


RESILIENCE & AGILITY. Able to translate ambiguity and complexity into action plans that achieve results. Persistent in the face of obstacles, quickly responding to capitalize on evolving market conditions.

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